Frequently Asked Questions

Everything you need to know about Narwal home solutions.

What is the standard shipping timeframe for Narwal products?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy for home appliances?

We offer a 30-day risk-free trial. If you are not completely satisfied with your Narwal product, you can return it within 30 days of delivery for a full refund, provided it is in its original packaging.

Does Narwal offer a warranty on its smart cleaning devices?

Yes, all Narwal flagship products come with a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal residential use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for qualifying purchases.

How do I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.

Are replacement parts and accessories available for purchase?

Absolutely. You can find authentic Narwal replacement brushes, filters, mopping pads, and cleaning solutions directly on our Accessories page to keep your device performing at its best.