Returns & Exchanges

At Narwal, we want you to be completely satisfied with your home cleaning experience. If you are not happy with your purchase, you can return your product within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Prepare the Package

Securely pack the device in its original packaging, including all accessories, manuals, and the base station to ensure a safe transit.

3

Attach the Shipping Label

Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.

4

Receive Your Refund

Once our warehouse inspects the returned unit, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing